Westpac Disaster Relief Package

This program aims to offer immediate practical help to assist customers to manage the impact of natural disasters on their finances.

Depending on the nature of disasters, the Disaster Relief Packages generally offer the following:
1. Home loan and insurance customers
- Affected customers with Westpac home loans may apply to defer repayments for up to three months.
- Affected Westpac customers with Home and Contents insurance may be eligible to receive assistance including emergency funds and temporary accommodation.

2. Business customers
- Affected businesses with existing loans can request loan restructuring without incurring the usual bank establishment fees.
- Affected business customers with merchant facilities are eligible to receive assistance including monthly terminal access fee waivers for up to three months.

3. Credit cards, term deposits and personal loans
- Affected credit card customers may apply to defer repayments to their card for up to 90 days.
- Customers wishing to purchase replacement goods may apply for a personal loan at a discounted interest rate with no establishment fee.
- Westpac will waive interest rate adjustments for affected customers wishing to withdraw term deposits.
- Customers experiencing severe hardship may also be offered a halt on all interest accrual on unsecured credit products for a period of up to three months.

In addition to the immediate relief packages, Westpac also offer the following longer term support:
- Drought Assistance Package
- Natural Disaster Recovery Fund
- Australian Business Roundtable for Disaster Resilience and Safer Communities
 
Affected customers are encouraged to contact Westpac Assist or their local Westpac Branch to discuss their circumstances and the financial relief available.

Eligible applicants include Westpac customers who are suffering hardship as a result of the recent disasters.